Reviews

Rated 4.9 by the neighbors we work for

Every review below is a real Google review from a real Mackin & Sons customer. No cherry-picked testimonial forms, no anonymous quotes.

  • 4.9 across 642+ Google reviews
  • BBB A+ accredited since 2014
  • 4.9 on Angi

Read all 642+ on Google

Where we've earned five stars

289 five-star reviews matched to the towns where the job happened, from Wadsworth and Barberton to Medina, Akron, and beyond.

289 five-star reviews, pinned to the towns where the work happened. Pin locations are approximate to protect customer privacy.

Reviews by service

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Water heaters

Mackin & Sons was very quick to get me on their schedule. Anthony did a great job replacing my water heater and made sure the replacement had no defects. He coordinated with my home warranty company as well. Thank you for fixing this so quickly!
New Rheem Professional gas water heater installed by Mackin & Sons
Jennifer B.Water heater replacement · Feb 2025
Mackin & Sons provided excellent service when my water heater failed. They got me on the schedule the first day I was available and gave me a written estimate with options to repair or replace. I chose replacement, and they helped me secure financing. Josh and Ethan did a fantastic job fitting a 40-gallon water heater and drain pan into a small opening that previously held only a 30-gallon.
Karen E.Water heater replacement · Nov 2025
They installed a tankless water heater for us and completely re-routed the exhaust at no charge. I feel confident giving them my money because I know they will do good work and stand behind it too. Mackin customer for life.
TJ M.Tankless install · Dec 2025

Tankless water heaters

Our 18 year old hot water tank gas valve died and we had Christian out the next day to provide a quote on repair or replacement options. Christian was very helpful answering our questions and we ended up opting to replace with a new tankless system rather than put more money into such an old water tank. The following day, Nick and Thomas installed a Navien tankless system, answered my questions, and left the area clean and neat when they were done. Very happy with the prompt service and to have hot water again!
Matt P.Navien tankless install · Oct 2024
For the past ten years or more we have relied on Mackin & Sons Plumbing. Mike and his team are professional, timely and skilled. When we were researching options for a new water heater, Mike recommended and we purchased a tankless water heater, which provides unlimited hot water, on demand. We have been very happy with the product.
Linda W.Tankless upgrade · Sep 2023
Have used Mackin & Sons in the past for house issues but chose them to replace our water heater to a tankless heater. Install was great. On time, laid down floor protectors, made sure the door was shut for our toddlers, and end product was clean.
Jessica D.Tankless conversion · Nov 2024

Emergency plumbing

I had a plumbing emergency and someone arrived at my house within an hour of my call, and the larger repair, replacement of the water heater, was completed the very next day. Professional, knowledgeable, responsive, and trustworthy.
Alanna U.Emergency water heater · Dec 2025
Mike answered the phone right away. Josh was out at our house in 2 hours.
Lori Y.Fast response · Feb 2026
They rushed to get our water running so we could move in on time, which meant a lot to us. Extremely professional, friendly, and very knowledgeable. We will absolutely be using Mackin and Sons again.
Josh B.Move-in deadline · Jan 2026

Drain cleaning

Mackin and Sons helped us get through a winter of sewer damage. Christian was so helpful guiding us through restoration and preparing us as we rebuild both bathrooms. He even handled the insurance side. Thank you for everything your company supported us through.
Penny M.Sewer damage restoration · Mar 2026
Anthony came out to help us with a problem on kitchen sink not draining. Mackin and Sons responded quickly to our situation within hours. Anthony was very professional, assessed our situation and offered a few options to get the drain cleared. He did a wonderful and thorough job. Highly recommend them.
Gary M.Kitchen drain clog · Dec 2024
My kitchen sink was clogged and Anthony fixed it very quick! Friendly, reasonable and quick turnaround! I totally recommend them.
Calin V.Clogged kitchen sink · Nov 2024

Bathroom plumbing

Had 5 faucets to replace. Service was professional, fast and friendly. Used them in the past to replace our water heater. Good help you can trust is hard to come by these days. Recommended.
Hans S.Faucet replacement · Feb 2026
We had great service from Mackin, they even fit us in on a Saturday when we had an unexpected leak. Nick did a great job replacing all of our sink and toilet valves upstairs after years of hard water buildup. They look great now! Their work is always clean and efficient and the workers are friendly and helpful. Highly recommend!
Melissa N.Sink & toilet valves · Dec 2024
Plumbers were so professional, friendly and did such a wonderful job! While doing repairs in our basement bathroom, they noticed a shower handle was installed incorrectly and fixed it for me at no additional charge! Would highly recommend!
Stephanie J.Basement bathroom repairs · Dec 2024

Kitchen plumbing

Josh did a great job installing a much-needed garbage disposal. He was prompt, pleasant and professional. Tidy, too. What more could you ask for in a plumber?
Polly L.Garbage disposal install · Mar 2026
Nick came to unplug our kitchen sink. We had him replace the sink, faucet and disposal. He came up with three options with pricing, described each, and left it to us to choose. No pressure. A fast and friendly worker, and we could not have been more pleased with our service.
JanSink, faucet & disposal · Apr 2026
Anthony showed up early and was able to quickly diagnose the problem with the garbage disposal. He provided us with options and was able to replace the unit quickly. He was very courteous, friendly and knowledgeable. Thank you, Anthony!
Russ S.Garbage disposal replacement · Oct 2024

Repiping

They replaced my decaying water main pipe inside. Clean and speedy. They explained what needed to be done and what was priority to save me money.
Joyce A.Water main replacement · Jan 2026
Nick was so knowledgeable about our antiquated plumbing situation, and I felt we paid a very fair price. Within an hour the company sent Nick to look at the ceiling and determine it was a cast iron pipe crack. Two days later he replaced the pipe.
Sherri Y.Cast iron pipe replacement · Apr 2026

Water treatment

So happy to have great well water throughout the house now. I had sulphur and iron. No more!
Three-tank well water treatment system installed by Mackin & Sons to remove sulfur and iron
Jennifer B.Well water treatment · Feb 2025
Josh and Ethan came to give us an estimate for a new water softening system to replace our old one. They looked at our current system, took a water sample to confirm our needs, and gave us two options. We really appreciate the no-pressure talk and the information they gave us. Glad to be working with them.
Rick H.Water softener options · Jul 2025
We found Mackin & Sons Plumbing several years ago through good reviews on Nextdoor and they did a wonderful job with a few plumbing issues we were having, so we didn't hesitate to call them again when it was time to replace our water softener and heater. We also added an iron filter and what an improvement to our well water! A fair price, great work, people and an honest company!
Nancy D.Softener, heater & iron filter · Nov 2023

Sump pumps

Very prompt and communicated well during the process. Took care of the house and very professional. Josh was great to work with.
Sealed sump basin with battery backup sump pump installed by Mackin & Sons
Michael C.Backup sump pump · Feb 2025
Next day they came to repair our sump pump, fixed under warranty. Always the nicest and most professional workers. They text a photo of the person who is coming. They do outstanding work every time.
Troy B.Sump pump repair · May 2026
Highly recommend Mackin! We've depended on their honest and expert plumbing service for many years, and they've always provided excellent customer service and fair pricing. We recently had a sump pump emergency, and they came the same day and handled everything for us. 5 star service without a doubt!
Patricia O.Emergency sump pump · May 2024

Well pumps

Kristian installed a pressure tank and did a great job. He completed all aspects of the quoted job in his estimated time frame and cleaned up the work site before leaving.
Lad H.Pressure tank install · Feb 2025
You can't go wrong with Mackin and Sons. They quoted me literally half the price the other guys did and provided what I believe to be a better product and better service. We needed a new well pressure pump fast and a new tankless water heater. They worked with my schedule and did a fantastic job.
Jonathan G.Well pump & tankless · Dec 2024
Anthony of Mackin and Sons Plumbing has replaced all our copper with PEX and now we have manifolds to isolate individual fittings, a new well pressure tank and switch and a lot less leaky copper joints. Great work, fair price! Also reverse osmosis repair and tank replacement, quick and professional service!
Dennis C.Pressure tank, PEX & RO · Dec 2024

Gas lines

I contacted Mackin and Sons for a natural gas leak repair. They were very responsive and quickly got a tech to my house. Josh was extremely professional. He went out of his way to get the job done quickly and, most importantly, right.
Scott B.Gas leak repair · Jun 2025
Anthony was on time and friendly as usual. He connected the gas line on my new dryer and had me doing my laundry in no time. Definitely recommend.
Lisa S.Dryer gas line hookup · Mar 2025
Mackin & Sons is going to be our forever plumber. We just purchased our home, and needed a plumber to run the gas line for our new stove. Another company wanted over $100 more to do the same job. The guy who showed up was very professional, and even had a vacuum to clean up his mess and make it like he was never there. We are so pleased with the job and the price.
Jason H.Gas line for new stove · 2022

Laundry rooms

Nick came out to work on my half bath and the faucet near my laundry. Great job, it looks beautiful. Everyone is always so helpful and professional.
Ali W.Laundry faucet & half bath · Jan 2025
Very professional and did excellent work. They worked carefully around my cats so they did not get out or into places they should not, which I very much appreciated. Would definitely recommend them.
Jennifer D.Laundry drain relocation · Jun 2026
Completely updated my washing machine draining and sump system. Dustin was thorough, polite, and cleaned up the area well.
Victoria R.Washer drain & sump · 2022

Outdoor plumbing

We have been using Mackin for all our plumbing needs for several years and they have always been great. The technicians are professional, capable and honest. Prices are fair.
Diane K.Outdoor spigot replacement · Jun 2026
We highly recommend Mackin & Sons Plumbing. We recently had a new water heater and outdoor spigot installed. Anthony was super helpful and friendly, and he answered all of our questions both during the initial call and the actual day of the job with patience and professionalism. We did not feel price-gouged with this company.
Susan L.Outdoor spigot & water heater · Nov 2023
Mike called to let me know he was coming and showed up as scheduled. He had a great suggestion on how to install the outdoor gas outlet box flush against the house without needing to open the ceiling in the finished basement. Installed professionally using the proper tapcon screws for brick in under 45 minutes.
Joe G.Outdoor gas outlet · 2022

Renovations

We have been using Mackin plumbing for about one year. They have done 6-8 remodel and addition projects for us. Some of those were very complex and difficult. We have been in the construction industry for 40 plus years and we have not had better performance by any plumbing contractor in that time. Very good response, communication, and workmanship.
Todd G., Art Graf BuildersRemodels & additions · Sep 2024
Have worked with Mackin for many many years. Mike runs a top notch company with excellent service. Not only have they done dozens of remodeling projects for us, I have had them do upgrades, remodeling and service work at my personal home, our office and design center, and referred to neighbors, family and friends. They are one of the best!
Anthony S., Slabaugh Remodeling & DesignRemodeling partner · Apr 2024
Everyone I've met with has been great! Had Nick come out to snake out and inspect our bathroom in the basement. It's made a world of difference! I went ahead and got a quote from Kristian to have Mackin & Sons help us with remodeling our other bathroom! Great working with them!
Lauren H.Bathroom remodel · Oct 2024

Mackin Protect members

If you expect to need a plumber more than once a year, definitely consider their special customer package. We save a lot on discounts. Their repairmen are highly skilled, knowledgeable, and courteous, and they always do a great job for a fair price.
Ivan A.Membership savings · Dec 2025
Have been using Mackin for years. They are always out very quickly, have excellent communication, and offer multiple options for solving issues.
Christa L.Protect member · Apr 2026
A Mackin & Sons plumber with Protect member Virginia H. at her kitchen sink after a service visit
Virginia H.Protect member

Reviews by city

More on every service-area page, or jump back to reviews by service.

Wadsworth, OH

They got to our house within 24 hours of our call. Anthony came out to inspect what we thought was a clogged drain. Turned out it was frozen solid. That day he was able to reroute the plumbing to prevent freezing in the future, and they swapped some of our old valves for updated ones to make the plumbing safer and more efficient.
Jordan Z.Frozen drain line · Jan 2025
Anthony and Nick were very good installing a new Rheem hot water tank, utility sink, faucet, and several shut-off valves. Had Nick out for additional work in the upstairs shower and sink, plus a pressure reducing valve. I would have them out again.
Aliesa G.Water heater & fixtures · Mar 2025
We had a clogged main drain and called them in the morning. They came right out and took care of the problem. Anthony was excellent, very professional and polite, and the cost was very reasonable.
Mike R.Main drain clog · Aug 2025
This is one of the few companies in my life that always delivers great results. All of their people are great.
William G.Repeat customer · Apr 2026
Second time this year we used you guys, with Nick being our service guy. He totally knows what he's doing and does it with an amazing attitude. Plumbing needs are never fun, and you guys take the stress out of it.
Bruce F.Warranty service · Nov 2025

Akron, OH

Mike Mackin, Heather and team were very responsive when my hot water heater started leaking into my semi-finished basement. Four hours after my initial call, I had a new water heater. Service tech Anthony was friendly, efficient and consultative.
Mike H.Same-day water heater · Aug 2025
You can't go wrong with Mackin and Sons. They quoted me literally half the price the other guys did and provided what I believe to be a better product and better service. We needed a new well pressure pump fast and a new tankless water heater. They worked with my schedule and did a fantastic job.
Jonathan G.Tankless & well pump · Dec 2024
Kristian and Josh came to do an annual check of my plumbing and flush the hot water heater as part of the Mackin service agreement. They pointed out areas that could be fixed but did not pressure me into doing the work, which I greatly appreciate. They were very clean and professional. I recommend Mackin to all my friends.
Cindy S.Annual maintenance · Feb 2025
Always happy with Mackin and Sons. They schedule me very quickly and more often than not complete the job the same day. Prices are fair and the work is exemplary.
Mike D.Gas line repair · May 2026
We have been using Mackin for all our plumbing needs for several years and they have always been great. The technicians are professional, capable and honest. Prices are fair.
Diane K.Loyal customer · Jun 2026

Medina, OH

Josh did a terrific job replacing my garbage disposal, faucet, and the pipes underneath. I received a text about 20 minutes before arrival. He was polite, cleaned up after the job, and quite professional. Prices are reasonable. I also used Mackin and Sons for a new water heater a few years ago. I'll continue to use them.
Claire R.Disposal, faucet & pipes · Apr 2025
I contacted Mackin and Sons for a natural gas leak repair. They were very responsive and quickly got a tech to my house. Josh was extremely professional. He went out of his way to get the job done quickly and, most importantly, right.
Scott B.Gas leak repair · Jun 2025
We had used Mackin and Sons several times in the past so we called them. They arrived when they said they would and in less than an hour had the repair done. Good job, good price. Can not go wrong with Mackin.
Patrick M.Toilet repair · Jul 2026
Josh and team did an excellent job. Very professional, fast, and pricing was fair. Mindy in the office was also amazing.
Evan M.Well pressure tank · Mar 2025

Norton, OH

Absolutely a delight to deal with. Professional and personable. Got us out of a jam even though it was 9 degrees when they started this morning. Our house is old, built in 1949, and they worked around our basement waterproofing without hurting it. I very much recommend Mackin & Sons for your plumbing needs.
David C.Main drain in a 1949 house · Jan 2025
My experience with Mackin & Sons Plumbing was extremely positive. This company is very well run, with knowledgeable, professional ownership and employees. The firm stood behind its work 100%, they followed up on all calls, and their prices were fair.
Bob J.Toilet warranty work · Feb 2025
Kristian installed a pressure tank and did a great job. He completed all aspects of the quoted job in his estimated time frame and cleaned up the work site before leaving.
Lad H.Pressure tank install · Feb 2025
As always they did a great job and I will continue to use them for my plumbing needs.
Mark F.Sump pump service · Dec 2024

Barberton, OH

Our hot water tank started leaking at 8 pm and I called Mackin & Sons late that night to schedule an inspection. By 10:30 the next morning we had a new tank professionally installed. Josh and Ethan were friendly and answered all our questions. Couldn't be happier with the quick response time.
Rachel L.Overnight water heater · Oct 2025
Very professional and did excellent work. They worked carefully around my cats so they did not get out or into places they should not, which I very much appreciated. Would definitely recommend them.
Jennifer D.Drain relocation · Jun 2026
Nick was polite, knowledgeable, and gave me several options on the repair. He was able to fix it that day and arrived in the time slot scheduled. I would highly recommend Mackin & Sons for any of your plumbing repairs.
Melanie V.Kitchen sink leak · Jan 2025
Anthony was on time and friendly as usual. He connected the gas line on my new dryer and had me doing my laundry in no time. Definitely recommend.
Lisa S.Dryer gas line · Mar 2025

Copley, OH

Nick stuck with the job even though it looked like it might not work. Kind and considerate. Would highly recommend.
Kim C.Dishwasher install · Jan 2025
Had 5 faucets to replace. Service was professional, fast and friendly. Used them in the past to replace our water heater. Good help you can trust is hard to come by these days. Recommended.
Hans S.Faucet replacement · Feb 2026
I have used Mackin & Sons for many years and have never once had a bad experience. I am constantly amazed that the bill is always lower than I expected. They always schedule timely service, and if they are running late they call. Kristian has helped me on many projects.
Keith K.Loyal customer · Mar 2026

Fairlawn, OH

Kristian and Ethan have done an excellent job inspecting all our equipment and connections. Over several years now, Mackin & Sons have taken great care of us, from normal service items to bigger jobs like a main water valve replacement. Always professional, thoughtful about detail and great at communicating.
Bob M.Annual maintenance · Feb 2025
I received great service from the moment I called. Nick came out to the house twice and completed not one but three installs for me. The job was done well and efficiently. Mackin & Sons will now become my go-to plumber.
K. B.Multiple installs · Apr 2026
Nick was thoughtful and considerate. He explained the situation well.
Arleen G.Water heater repair · Mar 2025

Bath, OH

Nick came out to work on my half bath and the faucet near my laundry. Great job, it looks beautiful. Everyone is always so helpful and professional.
Ali W.Bath & laundry plumbing · Jan 2025
The tech was a great guy. Used brass fittings instead of the ones that came with it. Took the old tank out of the basement and away, so I didn't have to deal with any of that. Hot water again. Great job, reliable, timely.
David O.Water heater replacement · Feb 2025

Seville, OH

Josh and Ethan came to give us an estimate for a new water softening system to replace our old one. They looked at our current system, took a water sample to confirm our needs, and gave us two options. We really appreciate the no-pressure talk and the information they gave us. Glad to be working with them.
Rick H.Water softener options · Jul 2025
Prompt, knowledgeable, and excellent service. We're so grateful!
Chad J.Broken water line · Jan 2025
Mackin and son were here within an hour to give me an estimate. I thought the estimate was a little high but agreed to what Anthony suggested I do. Boy was I surprised! With what all he did I almost feel like I was undercharged! (Kidding) I'm very happy with the outcome of this work and I definitely would recommend this company to anyone with plumbing needs!
Wanda W.Fast estimate & repair · Feb 2024

Doylestown, OH

Our water heater went out. I called these guys and they were actually able to come out and replace it the same day! I've never had a better plumber response. They were here within an hour of my call, and the new water heater was installed before lunch time! It doesn't get any better than that.
Connie W.Same-day water heater · Dec 2023
I had called Mackin & Sons to come out to do an annual service on our tankless water heater (which they had installed several years ago when our water tank failed). Upon entering the basement, there was water all over the floor from a leaking pipe. Jeff shut off our water and discovered the problem: a pipe in the ceiling had developed a leak from a bad seal. In the time that it took Jeff to service our tankless hot water heater, he was also able to replace the broken pipe. Great company with great people.
Richard G.Tankless service caught a leak · Nov 2023
With each encounter with Mackin, my opinion of their service, customer assistance and professionalism increases. If I could give them more stars, I would. They truly strive to give their best. And they succeed every time.
Roberta N.Repeat customer · Nov 2024

Rittman, OH

Great service. Friendly and knowledgeable technician. Will hire again for future projects.
Sue H.Toilet & faucet work · Mar 2025
New customer here! Anthony arrived on time and was very professional, friendly, and courteous. We needed our hot water heater flushed. He did the work quickly but effectively and left behind no mess. He answered all our questions and concerns patiently and thoroughly. Plumbing is certainly not cheap these days, but I'd say Mackin & Sons prices are competitive. I'll be using this company for all our plumbing needs!
Robert B.Water heater flush · Feb 2024
Excellent work completed in difficult circumstances. We had some underground plumbing leaking below the frost line that Mackin and Sons were able to fix for us within 24 hours of a phone call. It had rained for 3 days so conditions were terrible and they got the job done exceptionally well.
Matt G.Underground leak repair · Dec 2023

Sharon Center, OH

Have been using Mackin for years. They are always out very quickly, have excellent communication, and offer multiple options for solving issues.
Christa L.Loyal customer · Apr 2026

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